Customer Service Excellence & Complaints Handling

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About Course

This course helps professionals elevate customer service excellence, confidently resolve complaints, apply TCF principles, close interactions positively, and build lasting trust in the brand.

What Will You Learn?

  • What is Customer Service and foundations
  • Handle Customer interaction & TCF
  • Communication skills
  • Conflict resolution & recovery
  • Handle and resolve Conflicts

Course Content

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  • Customer Service Excellence & Complaints Handling

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