Managing Misrepresentation and Non‑Disclosure in Claims

Effective claims management requires careful handling of misrepresentation and non‑disclosure. By applying the ASISA Guideline and Policyholder Protection Rules, insurers can ensure fair outcomes, protect policyholder rights, and maintain trust. This section explores practical strategies for identifying, assessing, and responding to misrepresentation during the claims process, safeguarding both the insurer and the client.